Never buy ELKEN water purifier. The installation/service procedure is really pathetic. I am one of the sufferer. Just imagine I have bought this purifier from one of my friend who is associated with this MLM marketing. Water Purifier was delivered on 16th may 2011 and the man who came for installation had not bought tools and also I required side stand.
But some how after 2 days the stand was exchanged. Later on 20th may 2011 one person by name Mr.Jagadish had come for installation. He came around 2 pm when I was having meals. I asked him to sit for a while, but in the mean time he opened the box and said one component is missing ie some T volve and he asked me to purchase it for rs 560/-. FOr just one T volve (may cost around hardly RS 50/-)he asked me to purchase the entire kit. so I did not agree for that.
What he says is the pack is previously opened. I agree that I opened the small carry bag which contained manual and again the things are kept intact but even he did not open the pack in my presence. I also called up the customer service personnel by name Mr. Zakeer, but he could only help me in asking me to call up MR. Hrishikesh , stores department. I called him also. but uptil now I have not got any response. There is no after sales support which a customer badly requires and expects from a renowned company.
The system installation persons low commitment level and poor attitude would be the major reason for failure of the Elken RO water purifier. There fore I suggest not to buy Elken water purifier and undergo anger and depression.