I have taken membership in Dec-18 for 3 years package and paid 75000.
They have promised so many things while taking membership like Gym/ Dinner for family/ banquet hall free/ Beauty parlour coupons , but when I reach customer support , they always reply..Greetings we will get back to you and done number of follow-ups
I am going through same experience as you have all mentioned.
I have asked them to cancel my membership, if no response I am launching police complaint against them.