Let me start with the good part first(there isn’t much). Mr Manoj(xxxxxxxx@emeraldrelocations.com; xxxxxxxxxxx@gmail.com) who is the primary point of contact when you get in touch with this company will come across as the most sweet, honest and humble soul you have met on earth. He will build a personal relationship with you(I work with Amazon and he tried to find many common sources) and will have all the time in the world when you want to speak to him. He will assure you that he is there for you for any help and coax you with pricing which is too good to be true.
That is where the good part ends. Once you sign up for Emerald Relocations to be your movers and packers, Mr Manoj will magically disappear. He will stop responding to your calls and messages citing personal and professional emergencies(in my case, it took him 30 days to respond to a whatsapp message). Once your stuff is packed and sent to their warehouse, the quotation that was initially provided will no longer hold. Suddenly, things that were part of inclusions(in my case destination terminal handling charges worth~Rs 20K) will now become part of exclusions. All prior agreements on mail and verbal confirmations given will be history and you will be left on the whims and fancies that this organization wants to charge; because by now you are out of country and your stuff is in their warehouse, so you hardly have a choice.
I was foolish not to have done a thorough research before signing up with Emerald relocations. When I eventually did go through some other reviews, I realized I was not the only one to go through such an ordeal. Luckily for me, my parents are still in India. To save any further trouble, I decided to immedietly move my stuff back from their warehouse and find another reputed movers and packers. Not to mention, Emerald charged me an additional Rs 18000/-(for packing 17 cartons and bringing them from Mumbai to Pune) which I paid for my folly of not researching earlier.
Emerald Relocations is a fraud organization with no ethics and values. Surprisingly, when I decided to move my stuff back from their warehouse, I was getting prompt responses on mail and whatsapp from Mr Manoj, who till then was so tied up in this professional responsibilities. He did his best to hammer the point that he upholds all values and ethics as a professional, none of which were displayed in my 2 months of dealing with him. Emerald Relocations is a fraud organization and it is sad that such companies still exist who can harass their customers at their will. If you still choose to go ahead with them, god bless you!
Feel free to reach out to me at mehtaayush@gmail.com for any further queries. I sincerely hope that no one else has to go through the same pain as I did while moving from stuff from India to Dubai.