I really had a very bad experience with Emirates last night. Actually, I travel from Chicago(ORD) to Chennai(MAA). I didn’t know that number of bags reduced from 4 to 3 and the front desk people asked me to arrange bags and charged me 10lb extra weight fee of$50 and verified my cabin bag weight(8kg).
After cleared the security, I bought some duty-free stuff from Chicago ORD airport and there is no question in Chicago airport boarding.After I reached Dubai when I board Chennai Airport Emirates staff asked me to weight cabin bag and duty-free stuff and they said everything has to be placed in the cabin bag. They kicked out me out of the queue and asked me to arrange my luggage. I spent 10-15 minutes to arrange everything.
After arranging every stuff they said my cabin is overweight(includes duty-free stuff). They suggested reducing weight by throwing some stuff in the trash or return duty-free stuff. Since the duty-free stuff I bought from the US, I couldn’t able to return and they said I need to pay the fee then only they can let me in.I never saw anyone paid fee for duty-free stuff in any airlines.
If there is any limitation onboarding Emirates flight with duty-free stuff then the dutyfree seller should explain Emirates limitation but it’s not happened.Staffs behavior is totally not unacceptable, Emirates staffs are trying to steal money from customers my saying you have added weight on your luggage.Staffs didn’t say anything about the price detail and they charged me USD120 which more than the dutyfree stuff/10lb extra weight.Finally, I saw my card was Charged$120 for$80 dollar stuff.This is my worst travel experience ever.
Especially me and my friends have a very high opinion about Emirates and this instance collapsed everything. I need to get my extra fee refund and additional benefits(free upgrade / free extra luggage).-If you have a policy then why are you allowing the duty-free in ORD airport and not Dubai. If the duty-free stopped in ORD airport I would have returned to ORD airport. Since the duty-free stuff are allowed in ORD I couldn’t able to return in Dubai and I am a force to pay.-I am returning back to the US today and found few things. If there is any policy then that should be applicable to all and every time.
I restricted my baggage today to avoid any confusion but there is no cabin baggage verification or weight check happened today. Few of the economy passengers have both Cabin luggage and backpack and some of them have cabin luggage, backpack and Duty-free from Dubai but no one was checking. It looks like emirates strictly following this to Indians who is going to India from Dubai and try to get a huge amount of fee. I still not convinced after today’s flight baggage weight monitoring.Can you please revisit my case and let me know your decision?
I didn’t get any response for last 10 days. This is totally not fared to customers.