Dear Enrich Team,
Based on my cousin’s recommendation, I fixed a telephonic appointment with your call center for a hair treatment on 13/7/2018 at 3 pm at your Vikas paradise branch.
The treatment I asked for was cysteine and on phone, I was quoted a charge of approximately.
I came to the branch and started the hair treatment. Before the hair treatment process started, I was communicated by the stylist, Yogita
about the hair treatment and products& that the total cost will be approx 10.5. It was never mentioned that cost for the treatment will be approx 10k and additionally there will be another 10k for the products and the total bill will come to around 20k. Based on internet reviews and my cousin’s personal experience before the treatment - this treatment was supposed to be within the total cost of 10-11 k.
After the treatment was done, I was asked to pay around 20k. I was shocked and communicated that I do not want the products. I repeatedly shared the complete miscommunication with the stylist. I also told that my cousin had bought some product and yet the total bill including the treatment was only around 11k. On this, the customer support representative checked her bill and conveniently lied that Sera Joseph bought the same product but has availed points hence the amount is less. ( almost 9k difference cannot be just by points) . I was told that the bill for 20k has been prepared and I have to pay the amount. I had a cab waiting for me and gave into the pressure and paid close to 20k for this. That is when my cousin texted me on seeing the bill she received by email saying that I have been cheated. She also sent me the picture of the products she purchased which was not the same ones given to me( note: minutes ago your staff lied she bought the same product and paid less because of points redeemed). I showed this to the staff and immediately within a span of 5 mins asked for a change of product. They had no answer and started apologizing.
On 13th I left the products in the salon despite having paid the full amount, and one of the customer service staff assured me that she will solve the problem today or maximum by the time when I come back for hair wash. However today I was told that they have been unsuccessful to touch base with head office staff and I had to get the products along with me. I was told that the head office is closed on Saturday and Sunday and hence only on Monday I will get a solution.
I felt as all the staff out there have been trained to miss sell products to customers and I was pressurized to pay the amount.
I am deeply disappointed by the experience.
On writing to their concerned authorities, they still do not agree to a refund