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1.1

Summary

Eureka Forbes Aqua Flow Water Purifier
Vineet Garg@gargvineet2005
Aug 04, 2012 11:38 AM, 5353 Views
Service staff are liars and do not work

The company makes big claims of the good product that doesn’t work after a day of purchase. The product is faulty which they refuse to service saying "spare parts will come in about 2-4 days". The spare parts do not come in 10 days. and their is no communication from anybody. The website has different levels of escalation. Does not work. it appears they have a big team of sales people and no body to service.


It gives me a feeling that this company is cheating the customer by making false claims of product and service and does not deliver what they promise.

(1)
Dear Mr. Vineet,We regret the inconvenience caused to you and would like to help to resolve on an urgent basis. We at Eureka forbes always try to give you the best of the service. Request you kindly give us another opportunity to service you better.We have made a note of your complaint. Kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.For any further assistance, please feel free to write in.Regards,Siddhartha Singh ,Senior Brand Manager
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