I am fed up with the After sales service. I also have 2 cases
1) I requested Auuaguard to send some agent for maintenance activity (Crystal model) during the warranty period (1.5 yrs ago). the agent visited us but he wasnot aware about the process to operate, later on (the analyst revealed) I came to know that he was trainee and **has never worked on this product.
2) I have requested company to **ReInstall my Aquaguard (complaint no - 81614569 and 91) in July, after shifting to new location. they committed that the serice will be provided to me within 48 Hrs... Even after "2 MONTHS" I am still awaiting for service boy to give me a call. whenever I tries to take followup by calling the call centre.
I sence that every engineer is surprised and have nothing to answer except promising that this will be closed "TOMORROW". The best part that they keeps opening a new ticket also (they have opened 3 tickets till now for the same cause)...
Due to this inconvenience I ended up paying thouands of rupess just to buy WATER bottles. I am not sure if I need to "PAY" these guys for this pathetic service (if someone visits my place). I would strongly recommend new buyers "NOT TO GO" for Aquaguard.