I totally agree with all the reviews about Eureka Forbes’ after sales service. It’s completely non existent! Maybe the company forgot to include a chapter on this subject in their sales training manual.
In my case, I bought their Aquaguard Total I Nova water filter cum purifier in November 2007. At the time of the sale, the salesman informed me that EF would provide 2 free services under the warranty period of one year from date of purchase.
It’s now more than a year but I am yet to see the face of any EF personnel for that free service. And there’s no point in complaining. The "concerned person" is always "out for lunch" or "not available at this time, sir. Could you please call later?"
The motto of EF seems to be: Sell it and forget it & the customer be damned. Oh yes, some 3 months ago, a guy turned up at my doorstep claiming to be doing a survey about EF services. After I gave him a mouthful, he promised that the "service people would visit in the "next 2 days." ? Yeah & I am still waiting...
Really pathetic scenario ! I cannot believe that EF claims to be "Asia’s largest direct sales company" & "part of the Shapoorji Pallonji group." (see their website.) Well, my advice to the management of the SP group would be to sell off this miserable outfit if they care two hoots about their reputation. EF have some good products but their shoddy and / or non-existent after sales service will really be their nemesis.
I, for one, am never ever going to buy any EF product at any time in the future. I would not take it even if they offer it for free. I am also not going to recommend buying their products, to anyone I know.
Mail2Mac
PS: I once again called up their Area office at Thane today & got the same "out for lunch, please call later" response. I have also shot off an email to Ms. Rupali Chanda . Let’s see where that gets me.......
Now that a year is over, maybe they’ll turn up for an AMC since it means they can con me for at least a thousand bucks!