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1.5

Summary

Eureka Forbes Aquaguard i-Nova Water Purifier
Jayant Singh@engineer560076
May 07, 2007 06:17 PM, 3159 Views
Horrible Sales

I recently had a horrible experience with an agent from Eureka forbes because of whose ineffcient service and false committments, I had to return aquaguard water purifier.He took money from me and delivered the the aquaguard unit, 25 hours later than the promised time. He sent the technician for installation three days later even after my repeated calls. Each time I used to call him he said, "Sir, the technician is on his way. He will be in your house within half an hour.


" Later, he started making lame excuses and also talked to me very rudely blaming me that I am not co-operating with him. I was so pissed off that I returned the aquaguard unit and asked my bank to block the cheque. It has been 3 days and I have still not received my cheque back. I suggest Eureka Forbes to train their so called "Euro Agents" on behaviour and teach them to deliver per their commitments otherwise very soon they will be out of business.

(1)
Dear Mr. Jayant: We have recently started this corporate blog on Mouthshut to reach out to our customers and address their issues better. Toensure that the issue you have been facing is resolved satisfactorily,please confirm that you received your cheque back from the sales officein Bangalore. If not, kindly provide me with your complaint registration number andcontact details so that I can verify the status at the center and lookinto the issue further. Weappreciate your honest feedback as one of our esteemed customers and Iurge you to show confidence in our competency again, with the assurancethat such errors will not be repeated. RegardsRupali ChandaManager – Corporate Communication
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