I have purchased Dr Aquaguard Magna RO on 19.11.2015 from your site https://eurekaforbes.com in confusion of Dr Aquaguard Magna RO+ UV. Product got delivered on 20.11.2015, post which I have called customer care at 02230454001 they told me to fill online form for cancellation and send one mail to customercareofficer@eurekaforbes.com. I have fulfilled both the things at same day.
Post which I have called multiple times to customer care but everytime they are saying that my issue will be resolved within next 24 hours. Its now more than one week but no one has yet reverted me either on call or on mail.
Seriously faced this kind of worst customer care services first time in life.
Kindly help to resolve my issue at the earliest and revert me with the solution or I will need to approach consumer Forum.
Below are the details for reference
Customer ID 8000064907
Order I’D 0998009934
MOBILE 9335622133 /9919768535
Customer name Neelam Verma
Complaint number 93869657
Request number 00861
Kindly cancel my order and initiate refund at the earliest.