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Eureka Forbes Aquaguard Magna Water Purifier
Sachin Sharma@sachin73
Jan 01, 2016 08:15 PM, 18504 Views
Aquagurd Magna, A Bad Product with Poor Warranty

I have purchased Magna HD RO+ UV in Aug 15. After 4 months it’s Filter crashed and technician asked me to buy new one. And I have to pay 4k. Eureka Forbes has very bad warranty policy and it’s good for nothing. It says


https://eurekaforbes.com/…/…/Dr-Aquaguard-Magna-Hd-Ro-Uv…


"Warranty – The Goods are warranted against defects arising from faulty designs, workmanship and materials for 12 months from the date of Installation or 15 months from the date of sale, whichever is earlier subject to the Terms and Conditions applicable. "


And consumer assumed they are safe for 12 months but I-Filter, Chemi-block, RO Membrane, UF Membrane and taste enhancer etc is not covered in warranty. This is like cheating customers those who buy things in good faith. Eureka should give Product Warranty and replace spares in 12 moths period. I don’t recommend this to anyone and please read Warranty Policy. This is good for none . Just assumed you pay 17k and if filter goes bad next day. You have to pay 4k .

(2)
Hi Sachin,We regret the inconvenience caused to you. Please share with us your contact details/ complaint no/ customer ID and we will get back to you at the earliest.Regards,Eureka Forbes Team
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