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1.6

Summary

Eureka Forbes Aquaguard Nova Water Purifier
Sandeep S@xponent
Jul 26, 2005 03:11 PM, 2162 Views
(Updated Jul 26, 2005)
Where do they vanish?

I purchased my Aquaguard thing just two months back - thought it was the end of all of those demo guys trying to sell me some germ-gobbling machine or the other almost by the shifts! Well - they ensure you don’t forget them - cause my new-discovered healthy drinking habits couldn’t last long - something went wrong and I only get the ’red beeps’ on the m/c and tap water to drink in this rainy Hyd weather!


Two weeks of calling (040 - 23415491-96 - wow! they got so many lines!)- finally got someone to register a complaint (btw - complaint no is 46262 - in case someone’s interested in the details).


Your machine needs a part replacement - we’ll do it tomorrow!


Four weeks - spent at least a hundred bucks on calling the service guys, and still no ’tomorrow’. Guess its the turn of my insurance company to suffer next - after all - had the municipilaty done its job well - these plastic li’l toys (that cost you 7800) wouln’t be seen around.


hey- in case you meet any of those ’friendly’ guys from Mr. Forbes’ stable - just remember to pay them only in PDCs - stop the payment if the damn thing doesn’t work - cos you won’t see them again anyway.

(1)
Dear Mr. Sandeep, As a part of resolving customer complaints raised through mouthshut, we are currently in the process of clearing backlogs and recently came across your complaint dated July 26, 2005 posted on mouthshut. If any of your queries is persisting, please provide me your address and telephone number and I will ensure that the service executive from the concerned department calls and fixes an appointment with you at your convenience. Thank you for sharing your concern. Please feel free to write in for any further assistance. Kind Regards,Rupali ChandaManager – Corporate Communication
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