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1.6

Summary

Eureka Forbes Aquaguard Nova Water Purifier
Chiman Rao@chimanrao
Aug 18, 2006 11:05 PM, 2175 Views
EXTREMELY PATHETIC SERVICE

Aquaguard people offer a very very PATHETIC Service. Inspite of several calls Aquagurad people do not bother to provide any service. What you get is only the empty promises which never get fulfilled.


If you are thinking of buying Water Purifier, PLEASE CONSIDER ANY BRAND EXCEPT AQUAGUARD (EUREKA FORBES).


SUCH A THIRD GRADE Service absolutely puts one off.


I had requested for a sound card and PCB Change as recommended by the aquaguard people. But inspite of several follow ups I got only empty promises. I wonder if my phone bill (due to calling these people) would exceed by service contract cost itself one day!!


Overall the water quality has been fine, but its service that sucks. When something in the unit goes wrong, you are left at lurch for several days which can be very very annoying.


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Bottomline: DO NOT BUY Aquaguard if you are expecting a "friend for life" (which is their motto). You will only repent. Instead try some brand which is not as well known, but offer good water quality and good service..

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Dear Mr. Chiman,As a part of resolving customer complaints raised through mouthshut, we are currently in the process of clearing backlogs and recently came across your complaint dated August 18, 2006 posted on mouthshut.I am happy to know you are happy with our products, but are not satisfied with our services. Should you have any queries regarding your Aquaguard, please provide me your address and telephone number and I will ensure that the service executive from the concerned department calls and fixes an appointment with you at your convenience.Thank you for sharing your concern. For any assistance, please feel free to write in.Kind Regards,Rupali ChandaManager – Corporate Communication
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