I have been using this product for last 10 months and the product delivers excellent. MVNisha has already mentioned about all the nice features the product has and I fully agree with her. The product has been working well.
I would however like to comment on the Service quality. It started with their Representative visiting us telling us about the features available (and also about few other which we later found not available).
We were told that the product service is life time free at our doorstep on a telephone call. We were also told that we would not need any AMC as the product comes under life time free service and the activated carbon used in the model is good for 2 and half years. All of this proved to be pure lies.
We were told that we should be receiving the invoice and other documents within 10 days of purchase. I received it after 2 and half months that too after repeated follow-up and finally I had to actually bang into their office shouting for my invoice and guaranty papers. They did tell me that the invoice was sent twice to my address by post but only god knows the truth.
I was also told the in case of shifting of house, shifting of the product would be done free of cost anywhere in India. In fact while in Mumbai sometime back I enjoyed the same service by them in case of another aquaguard model. But here they asked for a hefty some.
They claim that when the service gets due, for all machines under warranty and AMC, the person comes to your house without you calling them. The ground reality is exactly opposite. You keep calling them. They would fix and appointment and would never turn up.
They also have a web site where you can log your service request and you promptly get a email response confirming your service request. However only they know if anybody checks and works on the service requests raised there. Atleast I never got a reaponse on any of the service requests raised there.
I would however like to mention one thing that the service quality I received in Mumbai was quite different from what I got here in Bangalore. In fact in Mumbai it was almost always that when they give you a date the person would definitely be there on time. Another reason could be that in Mumbai it was an AMC and here it is a warranty (not paid).
So the final work...the product is definitely a value for money but never expect anything on the service/support side.