I learnt the hard way - Eureka Forbes believe that making a sale is important, if they have to lie through their teeth while doing it - so be it. To make their lives easier, their target customer are unsuspecting housewives and they only come calling in the afternoons when they know that the suspicious male folk won’t be around with difficult questions
We have had an Aqua Guard since over 15 years - I should say that we were a decently ’old’ customer. Recently Eureka Forbes offered my mother that if we bought two NOVA machines (we were already planning to replace the older one), they will give us free service for life
What they very conveniently failed to mention to my mother was that free service meant ’service charges’ so
We still have to pay for all the charcoal, candle etc
To avail the zero service offer, we will have to get the machine to their premises - they will not make house visits anymore - CAN YOU BELIEVE IT !!! ???
The zero service charge offer is only valid for the second machine and is worth about Rs 135
And the most endearing aspect of the company - their sense of hurt at being told the truth. When I called up the sales manager of the team who abused our trust - the guy had the nerve to insinuate that I must be mistaken - maybe my mother spent 3 whole days hallucinating while various people called her to convince her and to provide more information
What is surprising is - how can they have missed the above three points in the n number of calls they made while the person who came flogging the AMC came up with the same in the order given above within a half minute of the question being put to him ?
The best part is - when I try to give them feedback over the net, their website falls over ... how very convenient & pathetic
Either Eureka Forbes believe their older customers to be mindless morons that they would like to be rid of - and this was a not so subtle hint to us - or Mr Shapoorji Pallonji needs to screen his sales team more carefully
That’s Eureka Forbes for me ... full of willful deceivers. ’Friends for Life’ ? ... They must be delusional ...