Do you have any plans to buy Eureka Forbes product? Think again.
They have got absolutely weird sales policy and use cheap tactics. They make false, sugar coated sales promises to their prospective customers.They listen to the customers only till the moment their cheques get encashed and the sales people won’t even entertain the customer calls after encashment of the cheque. Recently I purchased the Eureka Forbes Gold Nova water purifier system. The machine was procured on 18-Oct-09. My Customer ID is 1006516121
The sales promises made by Eureka Forbes were:
The total price of sale as committed by their sales rep was Rs. 9000/- all inclusive
They promised to provide the plastic cover free of cost.
Facts:
- A. Their sales rep closed the deal with Rs. 9000/-. After closing the deal, and accepting the cheque, he requested some extra amount of Rs. 200/- in cash just to make it convenient for him to pay at their counter for adjustment as he was falling short of Rs. 200/-. He promised to return the money at the time of installation. He never turned up after taking the cheque and cash.
1.B The company has left the installation half way through. Even we have not been provided with the water discharge/outlet pipe.(The machine is mounted 3 feet above the kitchen platform, and the nozzle is at the height of about 4 feet from kitchen platform. We are facing great inconvenience while filling up water jars. The Eureka Forbes person has visited the site prior to sale and has been made aware of the situation, but no action taken till date.)
- The Eureka Forbes has not provided the cover as promised during the sales deed.
The sales person hardly picks up the call which we make to follow up for closing all the issues above. To ensure that he picks up our call each time we have to dial him from a new phone number.
When followed up hard for fulfillment of the sales promises, the sales rep argued “Customer ko chhod ke aap ke yahan kaise aaoon?(Why would I leave a customer and visit your place?”)
Believe me, I have never seen such pathetic service. The complaint registered with their call centre yielded zero output till date(Complaint Number: 82091055). This is my first and last purchase of Eureka Forbes product. It is advisable to look for alternatives available in the market.