I bought the Smart RO in July 2008. I bought it because it was the only model with no storage and hence the one that takes least space.
The unit performance was ok - in terms of providing quality drinking water. In fact, I even recommended it to a neighbor of mine(I regret that decision now). However, there was a recommended 3 times a day membrane flush needed manually that is controlled by a valve on the left side of the unit. That failed causing a leak when performing a membrane flush in December. I called and raised a complaint on December 22, 2008(0052660559). A service technician visited in 2 days(without any proper tools and borrowed them from me). He said that they did not have a stock of the valve and it will be provided by the Sunday 27th December. However, after many followups with the Franchisee, I gave up with them and again approached the company call center. They promised variously - first that it will be attended on the same day, then that a senior executive will call and assure me etc. And I got a call from Mr Raju who was supposedly the area service manager. He promised me that the repairs will be done by Jan 17 as the material indent has been placed and they were awaiting the valve.
It is now Jan 20 and still the problem is unresolved. When I called the Call Center, and told them I wanted to follow up on the complaint, they said the complaint raised was that I required service. No details of the problem are available with them. I requested them to add details on the complaint and now I am waiting with my fingers crossed hoping that it will be resolved. The only silver lining
Eureka Forbes seems to have engineered their products to fail right at the end of their Warranty Period so that there is a good after-sales service revenue. Unfortunately, their approach results in poor customer satisfaction and shoddy products. I would definitely NOT recommend their products to anyone.
The valve was replaced during the week starting March 9, 2009.