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Summary

Eureka Forbes Aquaguard RO Smart Water Purifier
Nov 13, 2008 03:44 PM, 2061 Views
Poor accessibility to service

I am writing this review expecting the Eureka Forbes ppl will help me out. Servicing the unit seems like a never ending issue. I have called the help line number many times but I keep hearing that the technician will visit "next day".


The ’next day’ has not come yet! I hope the Eureka Forbes guys are listening and will take some action. From the review of the product on MS, it is obvious that many customers are complaining on the lack of good service provided by the company. When the unit stops working, it is expected that the service technician is available in few hours notice to fix the issues.


Hope the company is taking notice of this.


Thanks,


Sailendra

(0)
Dear Mr Sailendra: We have made a note of your complaint and I assure you that I personally look into the issue further. For that, I request you to provide me with your contact details and landline or mobile number) so that I can ensure that our customer service executive in Bangalore fixes an appointment at your convenience and service your Aquaguard at the earliest. Regards Rupali Chanda Manager – Corporate Communication
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