I recently purchased an Aquaguard Total Sensa with SMP+ 10 days ago in Chennai. When the service engineer came for the installation, he found that the auto cut off is not working and the unit needs to be replaced. I was delivered another new unit next day and the service engineer completed the installation. Within hours of installation there were leaks near to the tap.
After a week of using it, the auto cut off failed again in the new machine and water started overflowing. Few hours later, the entire unit started malfunctioning.
I called up the customer care number and explained the problem to that guy and I was assured that a Cheif executive would visit me first thing in the morning. After waiting till noon, when I called up the customer care again, there was no proper response from them. When I called up the sales guy who sold this crap to me, he said he will send someone and didn’t even answer my subsequent calls. Then I spoke with to the regional head. Without even trying to understand my problem, she said that she would send someone to attend this issue.
This product is a total crap. There are lot of quality issues. I am not sure if these are brand new or refurbished machines. This definitely is not worth for 18K.
Customer care is totally irresponsible. (I have faced lot if issues during the installation itself).