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Eureka Forbes Aquaguard Sensa Water Purifier
sam dt@sam17
Dec 02, 2008 08:25 PM, 3390 Views
(Updated Dec 02, 2008)
Never buy aqua guard sensa

My biggest mistake in life, i bought this model of aqua guard - sensa, 6 months back. I am facing problem with the set from the 2nd week i bought it. The machine does not work. The mode automatically switches to uv mode. I need to restart the unit about 40 times each day to make it again work. After buying i have called the customer care about 100 times, including their sales managers. The engineers have come about 10 times. The problem is not solved.


Anyway, i am trapped in the gimmick of aqua guard, believing that its services and units would be good. But, it was a big debacle for me. I request people to not even think of buying this unit. Never in your life!!The sales folks were actually behind me when i wanted to buy the product. I preferred this unit instead of kent, because i thought that the brand is dependable. But never knew that it will be such an anti climax.

(5)
Dear Ms Sam:We recently came across your complaint posted on mouthshut.We regret the inconvenience you had to face and would like to help resolve this issue. It is our sincere effort at Eureka Forbes to serve every customer to full satisfaction.kindly provide me with your contact details (landline/ mobile number) and I will personally ensure that our service executive based in Delhi contacts you on priority and fixes an appointment at your convenience to help rectify your complaint at the earliest. We appreciate your honest feedback as one of our esteemed customers and I request you to give me a chance to rectify and bring a satisfactory conclusion to the issue.RegardsRupali ChandaManager – Corporate Communications
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