I have purchased this Aquaguard Sensa in 2011. I have taken AMC after the initial warranty is over.
First I want to tell about my recent problem. Even I am under AMC now( for which they charge too much high-nearly Rs.4500 per annum). My water filter is not working now from 15th of January, 2016. I called to customer care and they promised me to send a representative within 24 hours. Even after 18 days the problem not resolved. When I threatened to go to consumer forum, if they don’t resolve my issue, they had sent their representative few days back and those engineers informed that some part is required to replace and promised to come on next day to fit the required part. Untill now no response. I am loosing daily Rs.100 to purchase the water from outside.
Last year I faced an issue with this machine and for 3 months, they were not able to resolve the issue. I lost thousands of rupees to purchase the canned water.
I have even called the sales manager called Senthilinathan to resolve this. He promised to resolve this issue and requested me to send my address through watsapp. I sent it immediatly, but no response.
My question to Eureka Forbes is: When you can’t able to resolve the issues and unable to attend customer calls, why we have to pay this AMC at all? You are taking 30% of the waterpurifies original cost as AMC every year, but service is pathetic. You are unable to send the technicians. Even the technicians are not well trained and the problems repeats immediately after their resolution happens.
Then think seriously why people has to purchase from you? Why don’t you compensate people for the loss?
I request you to compensate loss happened to the customer, when you are unable to solve his issue in the promised SLA time.
My service request number is 85422951.
I will see if they can attend atleast now or I will think the legal way to resolve this issue.