I wanted to buy an Aquaguard Total Enhance water purifier and entered a request for a demo on their website. No sooner had I entered it than I got five calls in quick succession, from two sales people and from others who claimed to be the managers of the regional aquaguard offices, with each one claiming to be the right salesperson for our area. Finally two sales people landed up at my house at the same time - and both were arguing with each other saying that this was their territory and not the other’s.
Finally after checking with the Aquaguard’Confidence’ number, I sent away one of the guys.
Immediately the manager of the office which that guy belonged to, called up and insisted I should be dealing with him and not with the other guy.
To top it all, the next call was from the service manager of that office. He told me that if I didn’t buy from the guy I had sent away, he would find it very difficult to give me any service when I need it. As he himself said, it’s very easy for anybody to sell anything; it’s only afterwards that you will have problems and when I have those problems with the Aquaguard he is not going to help me, as they are the people who will have to service my product in this area and he will only provide service to those people who buy the product from his office.
By this time I had enough. So I sent away the other guy as well.
I sent an email to Eureka Forbes directly through Mouthshut, marking it to Mr. Sidhartha Singh, who is the brand manager, highlighting that his sales force is threatening consumers to the extent that they are put off buying the product. I also asked if he could give me a guarantee that I would get service regardless of the regional office where I bought it from, as I do not want to deal with the office which had the gall to threaten me.
To date they have not bothered to send a reply - it has been almost two weeks since I sent the email.