Hi,
I wish to inform you that, I have purchased a RO Enhance water purifier last year in May 2013, It is been understood from the service personnel visited recently that the cartridge has to be replaced for better purification, when I checked for the warranty they said the Cartridge is not covered in the Warranty and want an AMC to signed for 4200 per year, which would take care of the cartridge. I have some queries kindly explain.
Why did your sales personnel not explain about the cost of the cartridge and the frequency it needs to be changed at.
Why the cartridge a component of your Product is exempted from warranty. What else can we expect from a warranty which does not cover its main core part, is it only for the case.
A Product worth of Rs.12000 requires one third of its cost it as AMC is not justifiable (if u have a reason kindly justify).
Eurekha Forbes simply sells scrap and makes money with AMC.
Regards,
Sathish