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Summary

Eureka Forbes Aquaguard Total Enhance Water Purifier
VINOD SHETTIGAR@VINU0511
Aug 27, 2014 09:54 AM, 44209 Views
Eureka Forbes cheat their customers

Before you buy the product, always ask for information on filter replacement cost after a year. We were given all kind of false information before buying the product from eureka forbes that maintenance costs are very low and that you need to shell only 2000 bucks for every 2 years on filter replacement.


We did ask for AMC information and the representative from eureka forbes told us that the amc contract are very low some 1000 or 1500 bugs and we can buy it before or after the warranty on the unit expires and we donot need to buy id while purchased.


During our last within warranty service we were told that the AMC contract would cost 4500 rs for a year which shocked us and we did not opt for it.


Recently we had some noises from the unit, so asked the service to look into it. The service personnel without much check rightway said that we need to replace filter and that would cost 4200. It makes me go mad that I need to pay 4200 - 4500+ service tax every year for filter replacement and within 2-3 years it will be the purchase cost of the unit.


I am wondering how can a reputed brand like eureka forbes can cheat people by giving false information before sales and then make people pay for the cartridge cost which is 1/3 of the entire cost of the unit every year.


I have now decided not to go with any of the eureka forbes product anymore in my life and would probably ask my colleagues and friends about this cheat company which gives all false information before buy.


Regards


Vinod

(4)
Dear VINU0511, we are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you. Please allow us to have this checked, we will look into this matter and help you with the best we can.Please provide us with your contact details, our representative will get in touch with you to ensure adequate resolution of your concern.We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.Regards,Eureka Forbes Team
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