It is very disappointing to write a review about a company not providing service which was promised during sourcing the product. I bought Total Enhance in the month of September 2012. I was informed will get 2 service free. I called your customer service, who did not revert, though I used to get call from lady promising about service but no one came.
I raise a request from your portal with SR no 096b1b0efad8 on 18/05/2013, till date no service received & i’m not able to escalate this on your website.
I would request you to check below mail which was sent in month on Feb 2013.
From: khonger@live.com
To: customercare@eurekaforbes.com
Subject: Service check-up
Date: Wed, 6 Feb 2013 19:40:38+0530
Dear Eureka Forbes,
I am glad to use your product so far. I would request you to send eureka technician to do free check up of my product, details are mentioned below.
Request you to please call and visit the address.
Name: Kanchan Khonger
Product: Enhance UV Aquaguard.
Date of purchase: 06/09/12
Regards,
Tarun Khonger