Our Customer ID: 1007410514
Inv. No. 3110101726 Dated: 21.09.2010
Order No.: 311030608 Dated: 20.09.2010
Invoice Total Amount Rs.16, 900/-
Sales Person: 9003117 MOHD MIYAN
AMC Service Contract No.: 20080295
Contract Period from 29.10.2011 to 28.10.2012
Contract Amount: Rs.4, 000/-
Service Complaints Till Date:
Complaint No. 83932019 Dated: 29.11.2010(After 2 months from purchase date)
Complaint No. 0401201 Dated: 04.01.2011(After 3.5 months from purchase date)
Complaint No. 84498521 Dated: 14.03.2011(After 6 months from purchase date)
Complaint No. 62651963 Dated: 21.06.2011(After 9 months from purchase date)
Complaint No. 65503513 Dated: 07.02.2012(After 17 months from purchase date)
Complaint No. 65878648 Dated: 09.03.2012(After 18 months from purchase date)
END RESULT: SERVICE ENGINEERS SAYS UNABLE TO DETECT ISSUE WILL COME BACK TOMORROW AND REPLACE THE PUMP(i.e. 12/03/2012) WE HAVE ATTACHED VIDEO OF WHAT’S THE ISSUE. THE POWER LIGHTS JUST CONTINUOUSLY ON AND OFF RESULTING NON OPERATIONAL AQUAGUARD.
Today: March 21, 2012: NO ONE CAME TILL NOW. DID YOUR SERVICE GUY BLUFFED US?
SERVICE CENTER: DHAWAL JAL SEWA, 71 DARYAGANJ, NEW DELHI - 110002, PH: 41562777, MOBILE: 9873324980
WE ARE WITHOUT PURIFIED WATER FOR NEARLY PAST 18 MONTHS
What we want:
Replace entire machine with new one or repair till we are satisfied or if you can’t replace/repair then return our money back Rs.20, 900/- so that we can switch to Kent RO(We have used them in the past and they are 1000 miles ahead of you in terms of service and commitment).
ALSO USED CCRC WEBSITE BUT NO RESPONSE FROM YOU GUYS
https://ccrc.in/complaint_detail.php?cid=2177
After so much mental harassment, now we have decided not to use any product in future from Eureka Forbes.
Your product and service sucks.