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Eureka Forbes Aquasure Crystal UV Water Purifier

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Eureka Forbes Aquasure Crystal UV Water Purifier

Nitin @nitin_mcaoist

Jul 11, 2011 07:10 PM, 8036 Views

(Updated Jul 11, 2011)

Pathetic after sales Support

I Bought a Aqua Crystal Model with 2 Maintenance free (AMC), Its been almost 11 months now with none of the service done.

I call up the customer care on 26th June and register a request for Service and filter change, Was committed to be done in 24 working hours.I waited until 5th July for someone to revert back on this and finally decided to speak to the CC Team Leader for delay, With one more commitment for resolution in next 24 hours I hoped for the best, Which eventually turned bad even ill today on 11 no one reverted back.

Its been a pain following and getting false commitment from CC with no results after 16 days of compliant launch.

I am lucky that the filter has not malfunctioned or else I have to spend daily bugs on mineral waters

My sincere suggestion is to not buy a eureka forbes product.

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Brand Response

Eureka_Forbes

Jul 15, 2011 11:43 AM

Dear Mr. Nitin,We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.We have made a note of your complaint and request you to kindly provide us with your address and contact details so that we can look into the matterFor any further assistance, please feel free to write in.Regards,Siddhartha Singh,Senior Brand Manager