I purchased Aquasure Nano RO from Sales India, Chandkheda on 29.04.12. On 30.04.2012 a person from Eurekaforbes came at my above address for installation of the machine and after installation told that the machine will take 40 min. for filling up and after that it will give filter water out. We waited for 3 hours but the machine did not work. Thereafter I called at customer care no. 18602661177 of Eurekaforebes and told about the problem and in reply he assured me the prompt service. Same day two technicians from Eurekaforbes came to make the machine and after that they told that now machine is ok and will give filter water out. Then the machine started to give filter water out but after half an hour suddenly the machine started to overthrow the water and for this reason we have to close the machine and again have to call the customer care of Eurekaforbes for the problem in the machine and again in reply he assured me the prompt service. However his promptness took a long three day wait for me and I was continuously engaged in calling customer care for the problem I am facing with the machine. On 03.05.2012 at 07.00 PM the same two technicians came to make the machine from which the water was over flowing. They correct the overflowing mistakes but after correcting again the first problem i.e. filter water is not coming out of the outlet is facing by me.
The said RO was replaced by M/s. Sales India on 05.05.12 and same was installed on 06.05.12.
Further, right from its installation the replaced brand new RO is not working and giving out a highly TDS containing water whereas the company claims 80% to 90% TDS reduction, the RO is not even reducing 50% TDS out of the so called filter water of Forbes Water Purifier Aquasure Nano RO.
After drinking the so called filter water of the said RO, my 6 months old child got ill and I and my family is very much tensed about it. My life got miserable.
I am feeling badly harassed by the act of M/s. Sales India as well as M/s. Eureka Forbes. My life become like hell after taking RO from Sales India. I am feeling very much cheated.
Till date I am facing the problem. The so called technicians of the company are so poor behaviour-wise as well as knowledge-wise that instead of any help they will harass u when come to ur home. They use very rough and abusive language.
I am very much harassed and now lost all hopes.