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Summary

Eureka Forbes AquaSure Water Purifier
Iqbal @mdiqbal8
Sep 06, 2007 01:54 PM, 4358 Views
Worst service from Eureka forbes

I bought Eureka forbes’s AquaSure 8 months back according to the procedure stated in manual  I need to change the candles every 6 months or so .If I call customer care service they redirect to another number from there they redirect to another number. I don’t know were to get and replace the candles.... And to my horror I cant log a complaint on eureka forbes site since the product is not in the list. So guys if you are planning to buy eureka forbes’s  Aquasure please think once again ...


Eureka Forbes on their site mentioned their services. Service at your doorstep India’s largest after-sales service network - over 650 Service Centres 3, 000 trained technicians make 10, 000 calls a day Single number access - 24 hours in 8 major cities - 3988 33 33   Only genuine spare parts  Free routine check-ups and free service camps  Annual Maintenance Contracts - the largest in the country  Mobile service vans But I dont know anyone is true....

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Dear Mr. Iqbal:We recently came across your complaint through mouthshut. Kindly accept my apology for the inconvenience caused to you.Thank you for notifying us about your complaint. We have started this corporate blog on Mouthshut since July to reach out to our valuable customers like you and address their issues better.Please confirm the current status of your water purifier candle – whether it has been replaced and is functioning properly now.If not, kindly provide me with your contact details so that I can personally look into the issue further and help resolve it satisfactorily.You can also visit below given link for any help or assistance for the Aquasure water purifier.http://corporate.eurekaforbes.com/feedback/product-feedback.phpPlease feel free to contact me on this forum for any assistance in future.RegardsRupali ChandaManager – Corporate Communication
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