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Summary

Eureka Forbes AquaSure Water Purifier
Sep 08, 2007 12:49 PM, 6093 Views
Very Bad customer support

I owns a aquasure. it works as a good filter but the water quality is not as good as RO treated one. Ones in every year we need to change the filter cartridges. but the problem is the availability of the cartridges. at the time of the delivery, the agent promised that he will deliver the cartridges at door step.


Now I see that the personal numbers of the agent is not working. (there is no other way to contact him). Even the numbers printed on the receipt of Eureka Forbs is not valid. I called up in this number and and got a reply "wrong number". Then I checked in Website of Eureka Forbes. in the list available, Aquasure is not listed.  I called up customer care of Euraca Forbs. They gave another number of Aquasure. but very bad response. they hanged the phone just like that. so now I have to dispose the equipment or go for filing a complaint against the company.

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Dear Mr. Jobin: We recently came across your complaint through mouthshut. Kindlyaccept my apology for the inconvenience caused to you. We have startedthis corporate blog on Mouthshut since July to reach out to ourcustomers and address their issues better. To ensure thatthe issue you have been facing is resolved satisfactorily, pleaseconfirm whether you have received cartridge from the respective servicecenter in Hyderabad. If not, kindly provide me with yourcomplaint registration number and contact details so that I canpersonally look into the issue further and ensure that our serviceperson fixes up an appointment at your convenience. RegardsRupali ChandaManager – Corporate Communication
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