I purchased an aquasure Xtra in pune 6 months back from a shopping MALL and since 1 month, i am trying to change its Particulate filter.I raised a service request on eureka forbes website in january but there was no response neither n email nor on cell.Then I decided to purchase the filter by myself but was surprise and disappoint to to see that in franchisee locator at eurekaforbes website, Pune does not EXIST??? although cities in Maharashtra smaller to pune are there.
Well...after this I decided to raise a service request again in mid of feb and I got call after one week from the company representative. The guy asked me 100Rs. for particulate filter and 50 Rs. as delivery charges...so total cost for me is rs.150.
What I want to understand is how can I verify that the amount asked is right and he is not trying to make me fool by asking 100 rs. for that small filter.Company has nowhere provided the rates of the parts/filters.
ALSO Rs.50 AS DELIVERY CHARGES was sounding suspicious to me.
After this conversation I told that guy that "giving half of the price as delivery charges is not suiting me.Please let me know the shop in my locality or nearby where I can purchase the filter."
My locality is Pimple saudagar, Aundh Annexe and the representative suggested a shop G- Mart near Kunal Icon. I went there same evening and another disappointment was waiting there. The Price asked was Rs. 175 and I had no clue how to ask him for the justification of the price because actual price have not been shared in the public by the company.Suggest me the next step please.
Thanks,
Saurabh singh