Getting any meaningful information from their contact number 080-39883333 is next to impossible. I called up yesterday and spoke to someone called Sharad regarding my requirement for Car Washer Adapter. My question was very simple. What is the telephone number of the stores / dealer where I can get this accessory. The fellow gave me the number 080-22441504 which turned out to be a number that is not in service. Called up again today and spoke with one Shashidhar. Same question repeated. I even told him give me correct information or else I will report you. He disconnected the phone. I tried the number again and this time I spoke with one Sushma. I asked her to register a complaint against Shashidhar, she was non-committal. I asked her to transfer the line to her supervisor, pat comes the reply he is not available today. I persisted and demanded the name of her supervisor. She said she is NOT allowed to give any names of her supervisors / managers.
My frustration stems from following:
First they make you call chargeable phone No. 39883333. They have devised a system by which we customers get charged for approaching them as part of after-sale service. Every time we call this number, it takes at least 10 to 15 minutes to reach a stage where nothing is accomplished in the end.
Their BADLY trained customer care executives know full well that we cannot report their bad service and therefore they either hang up the calls or provide incorrect information.
I WILL NEVER BUY ANOTHER PRODUCT THAT COMES FROM THE HOUSE OF SHAPOORJI & PALLONJI. THEY MAY OR MAY NOT HAVE GREAT PRODUCTS, BUT IN TERMS OF CUSTOMER EXPERIENCE, THIS IS THE WORST POSSIBLY COMPANY THAT I, A SENIOR CITIZEN, HAVE INTERACTED WITH IN MY ENTIRE LIFE.