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Summary

Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier
Vijay Mohan@vijay_etc
Nov 11, 2013 08:53 AM, 5451 Views
No service at all to comment on

If you like peace of mind, stay away. The BP just rises when you break your head trying to get some service done. What they demo at home is a sham. For wet-and-dry vacuum, they remove some key components which make cleaning a nightmare and then demo. You get impressed by the power. That’s it.


When you call for complaint, they courteously say that you will be contacted within 24 hours. Days become weeks. You can keep escalating, but they are of no use. Forget about visit, not even a courtesy call. Well, I just blame myself for getting conned.


Myself, I raised 3 requests:


1/Nov/13: #73790640


8/Nov/13: #88998187


11/Nov/13: #89004863


So far no calls. And I have given up expecting calls. Now is the time for Consumer Forum:)


I know my health is getting affected, but fight I must.


Vijay,


Bangalore.

(1)
Dear Vijay, Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your water purifier. We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible.Please give us a chance to serve you better. In order to solve your issue and prevent this problem from occurring again, we require your cooperation.We have made a note of your contact details, our customer service personnel will address your issue immediately.If you have any queries about our product and services, please feel free to write into us at customercare@eurekaforbes.com.Regards, Eureka Forbes Team
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