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Summary

Eureka Forbes Reviva Ro + Uv + Tds Controller 8 L Water Purifier
Chandra Mukesh@ptg_mukesh
Aug 20, 2013 12:37 PM, 5915 Views
Eureka Forbes Has Pathetic Services

I purchased the product in the month of July. The delivery boy did not gave the invoice and coupons. When I tried calling the Salesperson, he assured me that he will provide it asap but after no. of follow ups, he kept me assuring but not delivered coupons and Invoice.


I called Eureka customer care and lodged a complaint on 3rd Aug 13 (Request no 88721658) and they assured me that it will be delivered within 3-4 days. I missed to follow up in between but when I called there customer care again on 20th Aug 13, they said they are working on it but it seems that they had forgotten the request.


Eureka is pathetic in its services.


The customer care executive was very casual and said ok...we will look into it and get back to you...in a very casual manner as if he doesn’t care.

(0)
Dear ptg_mukesh,Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your water purifier. We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better. In order to solve your issue and prevent this problem from occurring again, we require your cooperation. Please share your contact details/complaint no with us. Our customer service personnel will address your issue immediately.If you have any queries about our product and services, please feel free to write into us at customercare@eurekaforbes.com.Regards,Eureka Forbes Team
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