I’m genuinely surprised that a reputed company like Eureka Forbes operates this way. A product like a robotic vacuum cleaner, which has replaceable parts that require periodic maintenance, should be backed by a robust spares and service support system. Unfortunately, that’s not the case here.
For the past six months, I’ve been trying to get spares for my Robo vacuum cleaner — and there has been absolutely no support from Eureka Forbes. This isn’t an emotional reaction; it’s a factual account of a persistent issue. If you own this product, be prepared for trouble when you need replacements. You’ll likely face the same zero-support situation.
It’s clear that the company’s focus is only on selling the product, not on servicing it afterward. This hidden agenda is now painfully evident. I strongly advise potential buyers to consider this before making a purchase.