I have decided at long last to get rid of my machine, that’s 20K down the drains and also their vacuum cleaner of no use. Their HR guys continually call and that’s about it. I have sent my phone numbers etc. umpteen times to them and no response. Their local guys refuse to even renew my contract for I have written here. So now I will change over to some other purifiers.
Never buy Eureka Forbes Total Sensa, my brand new machine is lying useless and not a drop of water comes from it. This after the first unit was replaced for having flies in the water tank by the customer relations manager. Imagine we drank fly infested water for days without knowing it. & the replaced unit has now stopped working entirely. I had complained through their feedback form about a week ago( today is 21/10/2010) and till date none visited my house. Buy other brands but not eureka forbes. & as you will read below their service centre personnel are callous and insensitive to the needs of customers.
Oh yes, I have repeatedly sent my original name and contact details through the M2M facility here but the top guns in their HR hide behind the statement " give us your details"
The past issue
We had spent over 19 thousand bucks to buy a Total Sensa from this company. From day one I had problems with their local service personnel.
Today morning the machine has broken down completely. & I bought it only in November, 2009. I have an infant at home who drinks this water.
My wife had called up the local service centre( 03325750839), Barat, Kolkata. The manager there, one arrogant Mr. S Pal told her not to email but rather to call them.
Then later when my senior citizen dad called up to get help on this machine, the same Pal screamed at him and told him why the hell we had bought this machine. the company too knows that it has service issues. & can we please not bother this extremely busy gent.
I spoke to him too. He appeared to me a sanctimonious busy body who is so full of himself that he told me not to let anyone else know of my problems; he will see to the service in God’s own time. And then he burst out in righteous anger at being disturbed. earlier a senior personnel at this service centre had threatened me to the effect that the service centres ought to be our Gods and not to register complaints through email. I am fed up with this service centre. They tell me that servicing always does not translate into commissions for them and hence they are extremely unwilling to help.
Mr. pal of course is so uncouth and rough; he ought not to interact with customers.