FAILURE 1:PRODUCT QUALITY- I have the intrusion alarm system and Video door phone(VDP) from eureka forbes installed at my residence The alarm system is from Honeywell. The VDP promised to me was Honeywell.
But it turns out that it was manufactured locally in China and the Honeywell sticker on it is fake!
FAILURE 2:AMC SUCKS: I have been the using their system for sometime now and every time something goes wrong I have to call the technician a million times.
When I renewed my AMC contract this year I was promised repair/replacement for both the alarm system and the VDP My VDP has been lying defunct for the last 3 months and finally the technician tells me that the VDP is not covered under my AMS.
FAILURE 3: CMS: eureka forbes provides this so called central monitoring facility where you pay an annual fee every year and they claim to alert you incase the alarm at your residence gets triggered. This is the same number you can call for emergencies. There have been so many times when I have tried calling them and no one has answered!
I want my money refunded!
If you want to go for a VDP/alarm system there are so many quality brands in India who do not charge a CMS fee either: Zicom/ Alba urmet/CP plus, etc