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Summary

Eureka Forbes Video Door Phone
Ramki @potler
Dec 21, 2008 12:26 PM, 3492 Views
BAN Eureka Forbes products. Cheaters & Expensive.

Wanted to share a BAD experience with Eureka Forbes.


Have paid for their Video Door Phone 2 months back and not yet received. More pathetic. No idea how to complain also (other than consumer court).Have booked the Video Door Phone from their sales rep - Santosh - on Diwali day. Paid Rs.9999/- thru credit card. He promised the installation within a week. They have not yet delivered the phone even after 2 months!!


Now, he does not even respond to calls. Their Euro Help line could not reply till now despite calling them 4 times. It’s really useless. They simply do not know what to do for a complaint on Non-delivery !! I sent a mail to support@eurekaforbes.com and have not received any reply till now !


Request to BAN any Eureka Forbes products quoting this incidence. If we ban them, that will be a good blow to them.


FYI, I was about to buy their RO system but did not. I bought a Zero-B RO system and am very happy with their service and quality. Found that Zero-B’s AMC rates are also much less than Eureka Forbes rates.


Best regards


Ramki

(2)
Dear Mr. Ramki:We have made a note of your complaint and I request you to kindly provide me with your contact details (address and landline or mobile number) so that I can personally ensure oursales executive in Bangalore fixes an appointment at your convenience and deliver the unit at the earliest.The recent experience you had is really unfortunate but I would request you to give me a chance to rectify and bring satisfactory conclusion to the issue.For any further assistance, please feel free to write in.RegardsRupali ChandaManager – Corporate Communication
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