I purchased Eureka Forbes Vacuum cleaner from the Eureka Forbes salesman, who conned us into buying the wet-n-dry vacuum cleaner. We had a Eureka Forbes vacuum cleaner earlier and did not have a very good, but not very bad experience with customer service - but we got conned. We made a terrible mistake. The salesman when said that service is poor - explained to me multi-step process to resolve the complaint . if not attended in 1 day, it get escalated to supervisor, and in 2 days to area head and 3 days to so and so and 5 days it directly goes to the India head. If Mr/Mrs India head is reading this - remember my complaint has been there from 22nd March. I have spent 100s of Rupees on phone calls and time on waiting and explaining to every call center agent what my problem is. The moment the complaint number is given, they start asking 50 other questions and this just goes on and on. When I ask for my money back, they say "is baar ek mauka deejeye" - your problem will be solved in 3 hours, we will call back in 30 minutes. The supervisor is never available to take phone calls.
Initially, I had reached to the salesman Mr. Dhananjay Sonawane - who dodged me for 2 weeks and did not register the complaint. Later, I went to his office as the number given on the website is not working . so some other gentleman helped me file the complaint on 22nd March - compliant number 75563852 - with a promise that my issue is minor and will be resolved in Nothing happened after that for one full week - I was also busy with work, so next Saturday on 29th March, I again call - and called 5-6 times and really followed up genuinely with the intent of getting my problem fixed. But despite 100s of promises and the best promise was we will solve your problem before 5 pm!
As expected, nothing happened. Also on 30th March nothing happened.
Today, on 31st March I am again calling these guys, same call center story repeats. They have said they will call me back in 30 minutes and my money will be refunded to me by 12 noon tomorrow.
No hopes. Never ever buy Eureka Forbes Vacuum Cleaners. The service is non-existent. All the team leaders, all the area managers etc. never keep their word.