This is a complaint on Exalt Consulting Placement Services Pvt. Ltd., located in Shivaji Nagar, Bangalore, for not refunding me the registration fees of Rs. 7, 303/- even after repeated phone calls and emails.
I made a mistake by not checking their background before registering with them. I registered with them on September 4th, 2013 for Rs. 7, 303/ as they promised me to schedule interviews for both local and international opportunities immediately after registration, for a validity period of 3 months. As is the case with everybody else, they gave big promises saying they have contacts in big MNCs and could schedule interviews immediately.
They also went to the extend of promising to schedule an interview with Cognizant, Singapore within 2 days of registration as they have already short listed my profile.That was it. After that I was only getting emails from them saying my resume was sent to that company, this company etc, mostly small companies and many times non IT companies. But I never got contacted by these companies.
After 2 months I emailed them to cancel my registration as they could not schedule a single interview for me. But they persuaded me to wait for one more month. Even after 3 months, not a single interview was scheduled. So I applied for the refund by sending the filled refund application form on 10th Dec, 2013 by courier as per their instruction.
First they promised the refund within 15 days. Nothing happened. So I had to call them almost every week and each time they promised it will be done the same week. I also had to send all the email interactions and copy of the payment receipt.
They kept on saying it has been sent to their HR for effort estimation. I do not know what effort they had put since not even a single interview was scheduled for me. I do not need to pay them Rs. 7, 303/- for sending my resume to different companies and wait for them to respond. I can do it myself!. Now it is one and a half months since I sent the refund application form. After the final call on 23rd Jan, 2014, they said they will finalize the refund on 24th Jan.
But on the 24th all I got was a mail saying my processing was postponed to Feb 18 to Feb 28 as it has been given to HR for effort estimation, the same reason they have been telling me for one and a half months. I immediately called them to protest, but they say it is the top management’s decision and nothing can be done.
I believe they are deliberately delaying the refund and do not have any intention to pay my money back. I had to call them several times(and it is very difficult to get the line) to know the status as they hardly replies to emails after I claimed the refund. I am not going to give up till I get my money back. It is our hard earned money and why should we give it out free to such companies. I would have been more than happy to pay them if they could keep their promises.
Although they send emails telling that they have sent our resumes to various companies, I don’t believe they actually do it. If they were genuine, they would have copied us on the mails they say they send to various companies. I believe they do this just to show that they are putting effort to process our resumes so that they can deduct a huge amount as service charge if at all they are forced to give the refund at some point
of time. I could confirm this with some of the complainants who got no service at all from Exalt. Actually I don’t believe they process our resumes at all.
I don’t understand how this company continues to run smoothly despite the flurry of complaints against them on the internet.
Regards,
Suresh Prasad.