I had a terrible time with Exatt, I thought I will share it you people so that you dont have to go through all those pain that I have been through.
This paragraph is for people who just like to read conclusions. ’’JUST AVOID EXATT. THEY DO GIVE U CHEAP BANDWITH BUT THE MONEY YOU SAVE WILL ALL GO IN CALLING THEM.’’
Now my post
I got impressed by Exatt’s cheap price and decided to take their connection. So one thursday I called Miss.xxx (who looks after Bandra connection) & asked her to send someone technical person to answer few quires & collect the installation charges on Saturday. Saturday whole day I waited for him but nobody turned up. When I called her up again she said he will come within an hour. But again nobody turned up. After making several follow up calls on monday & tuesday one of their executive called me up on wednesday saying that I coming right now. I waited for him till 9.30pm but he did not turned up. Again I had to make several calls then finally on saturday mr.xxx who doesn’t know the difference between ’’public ip’’ & ’’lan ip’’, ’’open ports’’ & ’’helpline’’ had come to answer my technical question. I asked him are all you ports open he said yes our support lines are open 24 hours. Then after asking a few more question I asked him if can speak to someone else, he called someone else & asked my question. I was promised 80% of bandwith, 24 hours support, my problem will be solved in 2 hours (yes he said 2 hours), public ip, all open ports & connection within 6 days. I gave him the cheque & asked him to get my connection up as soon as possible. My wiring was done on Monday, they tried to activate my account at that time itself but they cannot get through their office number. I found it very strange, but still it can happen sometime. I was very happy with their service, but at that time I dint knew my happiness will be so short lived. On wednesday I thought I will call them & ask them about the proceedings. After making few calls I got to speak to mr. yyy (supposed to broadband head). He told me ’’activation is just half an hours job I will do it in 3 days.’’ Just see he himself is saying it is half an hour job but they will take 3 days coz there is some problem in some other area & there is nobody to attend me. I said fine I give you 3 days (till Monday), if u cannot get it up Monday I want my money back. On monday I gave Miss. xxx a reminder call that today is the last day or else I want my money back. She is telling I spoke to sir he said today it cannot be done I will do it in 2 days. I got really angry & I asked for my money back. She said ok I will send somebody in the evening or 2morow morning to ur house with ur money. Tuesday the whole day passed but nobody came to my place. Then on Wednesday I again called up for the money I spoke to one female who’s name I don’t remember, with lots & lots of attitude she told me I will get ur connection up 2morow by 5pm. As if I have just paid money & asking for my net connection or as if I am begging for a free net connection. I said no I dont want ur connection I want my money, so she said ok fine I will courier it to ur place. But as usual one more false promise. Finally on saturday I had to go to their head office & ask for money. There I met an another girl Miss. yyy, she was sitting with me for 1 1/2 hours saying sorry & telling me that your net connection will be up today itself, I will send my engineer with u, your future problems will be solved in 24 hours (now from 2 hours to 24 hours), she gave me her direct line number (which 90% of times nobody picks up & the same case with their board line as well), free net connection for the month of august & bla bla.... I thought she was genuine & so I thought fine I will take stick to their connection. Engineer came to my place installed the dialer & when tried to surf he couldn’t coz there was not net connection. Since he was asked to wait till the time the net connection is up, I thought I will just talk to him & ask him generally abt the company. I asked him what ur minimum bandwith commitment, he said 50%. I was shocked to hear this, I told him the guy who came to take the cheque said 80%. To this he said company must have changed their policies now. He waited for a long time but my net connection was still not up. I got fed up seeing him sitting, I asked him to leave thinking atleast my connection is up. But no my net connection was not up for a week. In this one week I must have made several calls to miss. yyy nobody was answering her direct line & her cellphone was not recharged.
Finally I started calling my franchise with my problem & my net connection was up & running. It worked for one week without much problem just a NAT problem (for this also I had make several calls & emails to get them to send a guy who was not understanding my problem at all) and usual ups & down in connection speed.
But now for almost two week my net connection is not working properly. It works for an hour & then suddenly it goes down for rest of the day. Even if it connects I cannot surf because I am having 60% to 70% packet losses. For which I am calling them for day in & out but no response from their side. They just keep blaming the franchise & franchise will blame the company. I must have spend at least 500 rs in this one month by just calling them up. While typing this whole post thrice I made them a call once it was not answered, once it was not transferred to anybody (receiver was just kept, this is not the first time this is their usual practices) and third time I was told that I will receive a call in half an hour, its more then an 3 hours now but no calls & by now thier office iis closed & 2morow is Sunday so again it will be closed. So if you take their connection you will have to pay bandwith charges + franchise charges 20% + telephone charges 500rs, in total for a 256kps line you will have to 1500rs. Plus you will get to surf only for a week.
People don’t get fooled by their cheap plans their service really sucks big time. If you want to feel unwanted, favored & have experience or want to gain some experience in begging only then you take Exatt’s connection.
I am emailing this to them as well lets see what is their reaction