If any one is planing to buy Maruti Car I will strongly advise to avoid and go for some other car with trustworthy dealer. I like to narrate my ordeal of Buying Car with one of the Maruti Dealer know as Excel Auto Vista from Bandra West. When I made enquirer for the purchase of car I was informed not to buy car from Excel Auto Vista due to there dubious records .
However, as it was convenient for me I made decision to deal with them for the purchase of the Car. I brought Maruti Alto LXI CNG variant in exchange offer. As I have lost my original RC book I informed them I can only support with Photocopy of all the original documents. They told me that they would need PDC of amount 20, 000 during the date of purchase as a security deposit and will return the money once Duplicate of Original RC book is procure from RTO office. I have finalize 22 October 2014 as a day to receive car from show room( as it was auspicious day). .
First I have to wait for 6 hour for the car to be deliver I got the car deliver by 8 in evening. First crude surprise dawn to me when I was told that I have to give 20, 000 immediately if I need delivery. I was force to make payment of 20000 as I don’t have any option but to take car on that auspicious day. Subsequently, I was told that they will put a request to RTO office and I will get the Duplicate RC book at my residential address through courier. One Month, Two Month, Three Month passed I neither got any inquire nor any courier from RTO office. After doing a very blatant follow up the Excel Vista Representative name Zubiar I was informed that they have wrongly sent by document to another RTO office in Mumbai and would need document again as they lost the old document. I was force to go to police again to get a request letter on RC Book lost. I again handed the all the document to Excel Vista Representative hoping that this will settle the issue and I will get my Duplicate RC book and refund of 20, 000. I again have to do all the arduous effort to file a complaint to police for lost RC copy which I did swiftly. Its been more than 12 month now I have submitted all the document and after doing repeated follow up I was told that RC copy is with RTO and I have to go personally and collect it. I been to RTO office and they said it will be courier to our register address as they don’t give the copy personally. It been over 1 month now I have not receive courier from RTO office and Excel Auto people are misleading that RC book as been courier to my residential address twice. I believe there is some clandestine understanding with Dealder and RTO office and they are deliberately holding by RC book as they don’t want to return by 20, 000 rupess. I highlighted by concern but Maruti Call Center but it was futile. Maruti Customer grievance departure is Hopeless as they don’t take any actions against such cheater and deceiver Dealers. I caution all the buyer not to buy Maruti car as both Maruti and there dealer are deceiver and liar.