3 months back I tried booking the vitara brezza zdi+ variant with them. I told the sales guy that only proceed after finance requirements are met. He said yes we meet the criteria since we have good banking and good credit score and no major loans. I needed a car immediately they took 21k token cheque from me on this guaranty. Actually before this I had already got an approval for a used car loan. To my surprise they got me an approval for an amount even lower than used car eligibility. Being in banking industry I fail to understand that how a used car can be financed more than a new brand car
I tried asking the same question to the representative who failed to give an answer. Their refund procedure also took ages. I regret going to them.