Warning: Avoid the 1-Year Plan The 1-year plan is non-refundable. If you pay for it and are not satisfied with the service, you will not get your money back. Think carefully before committing to a full-year subscription. Customer support is completely unhelpfulthey do not resolve issues, and no technician is sent to your home, even after repeated complaints. The service in Rohini Sector 1, Delhi is especially poor. After all the frustration, the connection was finally disconnected.