Hi,
Been user of excitel broadband for like 1 and half year, used to live in hauz khas new delhi. the service provided there was remarkable. I could give 5 out of 5 stars local agents were prompt and very humble to costumers,
I had to relocate and baught a new connection in chhatapur extension.
Dont talk about experience, wait 20 min queue on costumer care calls. Now let me put on bullet points for easier conclusion.
Every second day disconnection.
Long queue in costumer care calls.
Scripted lines from customer support( this annoys me so much, all they say is, I can understand your problem sir, our team will fix your problem in min 24 hours and max 48 hour) triggers me so hard.
Local agent doesnt even listen to whole problem of yours and disconnects the call.
5 If you are not available due to some reason on their working hours, good luck with your connection getting fixed.(its been a week since my connection is not working. and I called them at 8pm as I came back from office, they didn even listen to whole problem and disconnected the call.
They mark the tickets resolved without asking the customer whether connection is even connected or not.
And last if you paid for the services, dude forget your money, they dont refund a single penny, I requested for disconnection with 22 days left in my account, as my internet wasnt even connected to internet for 9 days, (yes I like to clear my bills early, cause I spend a lot of money in useless thing and stay broke by the month end) anyways, they refused for disconnection and simply replied, dont use connection itll be automatically disconnected when you dont recharge, slapping no refund policy on my face, and continuously failing to fix my connection for 6 months.
Lets talk about speed, I baught a 75mbps plan, like 80% of my useage time, I got speed below 50mbps. and around 30% of my time below 10 mbps. attaching Screenshot with system date and time.
I highly DONT recoment EXCITEL.
Hope this review helps.
I never write reviews but, Its really frustating to darin money down the gutter here you go with the review.