They send their local partner as initial contact and they quickly take all your documents and give you a feeling that their process is swift and streamlined. Then they ask you to install their app myexcitel.(Which barely opens and takes good deal of your cellular bandwidth when you are trying to switch to a broadband from 3g cell connection.). And make you pay first and say they can only install after that. So you pay because you are in need, then the response I got from the guy was K. That’s it, its been 10 days no connection whatsoever. The customer service agents copy and paste their responses. They close the tickets without resolving the issue and make you wait for days and weeks. Its these corrupt companies responsible for lack of progress of the country. Services like internet exist in the developed nations to accelerate growth and development. Companies like Excitel are the opposite( suppressors not enablers), they exist to loot. And have no account for the customers wasted time. They hire incompetent partners who needs to be reminded to move their behind to do their job what they are paid for, by the consumers. And its a win win for the Excitel, on one end they charge you prepaid, days go by and the customers barely use the service because it is non existent or non functional. And call it a issue at the local partner. If that is the case replace the local partner with a better one? Or better stop expanding your customer base on false promises. The statements of you expanding are to give a false sense, when I can truly rate based on performance it is poor!
Their idea of issue resolution and closing chats.