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Excitel Broadband

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Excitel Broadband
Sounak Sarkar@sounaksarkar
Apr 04, 2019 11:10 AM, 1993 Views
Low speed + horrible customer support - avoid

I took a 6 month plan. On some days the speed was perfect. Felt nice. But on 10 out of 30 days a month the speed would randomly drop to 1 MBPS. The customer care team would make you restart your router, restart your computer, basically do a bunch of random things for thirty minutes based on a standard script and then promise to send a technician who would come five days later. Each time the problem ended up being their server issue. I suspect they throttle it.


But what made me abandon them was when for 2 weeks straight there was NO connection. I called, wrote emails, and finally they promised to extend my plan by 2 weeks. They broke that promise at the end and claimed I was lying. Overall, they charge you for say 30 days, but imagine that you don’t have any internet for 7 days and slow internet for 15. You’ll realize it’s a sham.


Sincerely hope they get their act together and show greater professionalism. Till then know that you’re in for a bad deal even though it appears to be cost effective.

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