I have an existing EXIDE battery that seems to need repair or replacement. Called in customer service, the call was routed to Industrial Team and later Industrial team mentioned they were not the point of contact and directed me to the Home appliances team. We must always give a benefit of doubt and I do not have a problem with extra 10 minutes of my time that was wasted with these call routing.
When I got to the industrial team, the team did not have the technical expertise to explain the current V and A rating of my existing battery.
The height of customer satisfaction is when, the customer service rep, hung up on me while I was talking and did not let me finish the conversation. This is un-acceptable. This does not instill a confidence in my mind and I am thiking to puchase a competitors product.