I bought an insurance policy last year from ING Insurance and I was happy with the service.
Few months back I received a call the person identified himself as Richard from ING Insurance Gopal Das Bhavan Connaught Place. He talked about a new insurance scheme and explained all features with patience. I liked the features however I was apprehensive and insisted on documentation before going for the policy. He convinced me saying ING Insurance is a reputed company and since I am an existing customer I should believe every word he said. Out of the many features he explained the two most lucrative ones given below pushed me on going for my second ING Insurance Policy.on 18 May 2010. They failed to deliver both the features that I liked the most.
1) Richard mentioned I would be given a gift in a month’s time from the date of the policy. I could choose from the 4 items.
a) a Washing Machine
b) Microwave
c Double Door Fridge
Food Processor
2) TThe second feature that made me buy the policy is: In two months time the Insurance holder would be eligible for a loan of One Lakh forty two thousand. This was supposed to be an interest free loan to be returned back in two year time.
Few days after I bought the Policy # 01878557 I received a call from ING Insurance and the person gave me code # TDA0458214 for my gift item. I chose to go for a fridge.
In a week’s time I received the policy papers and there was nothing mentioned of all the features Richard talked about. I called Richard on his contact # 9711897189 however he did not come on the phone. The person told me that he has been sent to Bangalore for a training. I was put on to a person that identified himself as Abhilash Rathore alias Rahul.
Rahul introduced himself as Richard’s supervise and confirmed that he has been sent to Bangalore for training. He then conferenced the call with Richard in Bangalore and we went through all the points mentioned by Richard. Rahul assured me that I should wait for 45 days for another set of papers that would have all the features mentioned by Richard. On expiry of 1 month when I did not receive my gift I called again and talked to Rahul on his phone # 9873137290. He told me that since I am unhappy and might discontinue with the policy the fridge has not been sent hence I should wait for another 1 moth till the final set of policy papers are received and confirmed.
After the waiting period was over Rahul and Richard both stopped taking my calls.
I felt cheated by ING Insurance and filed a case with IRDA and demand my money back for both my policies.
There are many other trust worthy companies in India and I will invest my hard earned money with them.