A crap and a cheat company and customer service is pathetic & untrained. Customer care would keep you on hold for long duration, would keep lying about the system is very slow and finally deny you best price guarantee for no logical reason. e.g.
When they say "apple to apple" comparison even if the other companies are giving better deals like a better cancellation policy or better payment policy like "book now & pay later" with a extremely lower price, Expedia customer care would say that it is not a "apple to apple" comparison and deny the best price gaurantee. Beware of expedia.